Shipping in India

Typically, we ship our orders within one to two days after they are placed. However, there may be a rare instance where it could take anywhere from four to seven days.

In India, we also offer the option of Cash on Delivery (CoD) for our customers.

In case you are dissatisfied with the item you bought from our website, we provide a refund option. The information, steps, and requirements for this process can be found below.

If you receive a product from our website under the following conditions, you have the option to return or exchange it within 48 hours of receiving it.

1. In case the product does not meet your expectations.
2. If you wish to replace it with a different item.
3. If the clothing item does not fit, you properly.

To take action on the above, please visit the "Customer Service" section on our website.

In you want a Credit / Discount Voucher, we will provide you with one that can be utilized for purchases on our store. This Voucher will have the same value as the product you returned.

You can reach us at +919508910964 for any inquiries. Our operating hours are from 11 AM to 7 PM, Monday to Saturday. For further assistance, you can also send us an email at wecare@parikala.com

In the situations mentioned above, we would make arrangements for the collection of the item.

Kindly be aware that our policy allows for only one exchange of the product. In case of any further exchanges, there will be a fee of Rs 150 per garment to cover the shipping expenses. Please note that a product received through an exchange cannot be returned.

Refunds

If you do not want to receive an alternative product in exchange and instead prefer to return the original product, we will provide a refund for the amount you paid. Please note that if you utilized any discounts or benefits when placing the order, it will be taken into account when issuing the refund - an example of this scenario is indicated at the end of this note, denoted by "*".

Kindly allow us a week to process the refund after we have received the product back.

In order to choose any of the aforementioned choices, the item must be in its original condition and still have all the attached tags and labels. Upon receiving the returned product, we will conduct a Quality Check to confirm its condition.

Altered garments will not be accepted for returns or exchanges.

In case the product is found to have a manufacturing fault, we will either replace the product or provide a refund. The refund will only be processed once the returned product has been thoroughly inspected and we are convinced that the defect is due to manufacturing.

Refunds will be issued through the same payment method used for the initial purchase. For cash on delivery orders, the refund will be processed according to the specified mode requested for the return. However, if an incorrect account number or IFSC is provided when requesting a refund, we will not be responsible for reissuing the refund.

Items labeled as Special Offers, such as "Buy 2 Get 1 Free", "Women's Day Special", "Mothers' Day", "Clearance", and "Diwali Special", will not be eligible for refunds or exchanges.

Requests for returns or refunds for International Transactions (Products shipped outside India) are not accepted by us.

Kindly be informed that when you make a purchase from the Parikala platform, you, as the buyer, are consenting to our shopping policies, terms, and conditions.

Instances of Situations Where Refunds Are Applicable

• In case a discount was utilized during the placement of an order, the refund will be given after accounting for the applicable discount on the returned item. The discount will be adjusted proportionately, as illustrated in the following example.
• If free shipping was availed by ordering products worth more than Rs 899 and subsequently returning one (or more) products resulting in a remaining product value of less than Rs 899, the refund will deduct a shipping fee of Rs 79.

International Shipping

Dispatch

Orders are typically shipped within two to four days of being received, although there may be an occasional instance where it could take up to seven days.

For all international shipments, we rely on well-known Shipping Partners such as ShipRocket and Delhivery.

International orders, which are beyond the borders of India, do not have the option of Cash on Delivery (COD).

Getting The Size Right

Due to the unavailability of returns and refunds for International orders, we recommend the following steps to ensure the correct size is chosen.

• To view the size information, please visit the product page and click on "Size and Product Details".
• It is recommended to include an email address when placing an order. Upon confirmation, an email will be sent to you and you can inform us of any desired changes.
• If you prefer, you can also reach out to us at  wecare@parikala.com for any modifications or alterations.

Refunds and Returns

We will not be able to accept returns or refund requests for all international transactions due to the logistics involved.

If there is a manufacturing defect, kindly inform us within 48 hours of receiving the product. We will provide a replacement or process a refund if the product is unavailable.

If refund is the granted, the expense of logistics (or a proportional amount) will not be refunded.

Costs for Shipping

Shipping costs will be calculated at the time of checkout.

Others

For any international transactions, Buyer is responsible for payment of customs duties, import and other duties, levies or applicable costs.

We strongly advise you to confirm this before placing an order. We will not be held accountable and will not be able to provide refunds if the goods are seized or demolished as a result of failure to pay these duties, levies, or expenses.

Note that by making a purchase from Parikala, you, as the customer, accept our terms, conditions, and policies on online buying.